The ethos of Glass Door has always been that we are open to all. Our charity is one of the few that maintains an open-door policy, welcoming all who come rather than only those who have been referred to us. Thus we are able to help the newly homeless and can provide a safety net for those who cannot navigate the bureaucratic process--as many struggle to do.
We welcome people as guests, rather than as ‘clients' or 'service users’. We offer respect and the idea that all people have dignity and value.
Our open-access policy allows us time and space to develop relationships and trust. We have found this to be a crucial element that has helped our guests reintegrate back into society.
Although our services are made possible by churches and church volunteers, we do not proselytise, and people of all faiths or none are welcome.