When Caroline finished her studies in English Literature at the University of Manchester, she returned to London and worked in the publishing sector. Caroline changed career paths and joined Glass Door in March 2018 where her work centres around the guest services. She manages the shelter registration and spaces within the shelter. She develops guest communications, and is responsible for helping share guest's stories on the website. Caroline's ability to keep the shelters running rhythmically might be due to her musical abilities: she's also a keen drummer.