CAROLINE HILLAM, administrator When Caroline finished her studies in English Literature at the University of Manchester, she returned to London and began working in the publishing sector. In her free time, she volunteered for a local homeless charity and campaigned for animal rights. Now at Glass Door, Caroline's work cuts across all aspects of the charity: she supports the fundraising and communications efforts, deals with office management and HR and supports guests looking to access the night shelters. If you call the office, chances are it will be Caroline's reassuringly calm voice you hear. Caroline's ability to keep the office running rhythmically might be due to her musical abilities: she's also a keen drummer.