Who we are Our people Our staff Steven Platts, chief operating officer With a doctorate in Maths, Steven approaches his work with a logical, deliberate method. During his postgraduate course, Steven volunteered in a soup kitchen--an experience he credits with setting him down the charity sector path. Following his PHD, Steven began work as a Project Worker at a hostel for homeless men. He then went abroad and worked with refugees in Thailand and Burma. After returning to the UK, Steven joined Glass Door as a project manager before taking the reigns to lead the charity.