16 June 2020

Glass Door's latest Annual Review, published today, highlights key changes in how the charity ran shelter and support services in the lead-up to and during the outbreak of COVID-19. Despite the shelter season being cut short by two weeks due to the pandemic, more people turned to Glass Door, stayed in the shelters and received support than ever before.

Glass Door Casework Stats 2019-2020

The numbers

  • 1,434 received advice and support
  • 829 found shelter
  • 243 supported into housing
  • 203 moved into hotels
  • 168 received support to apply to the EU settlement scheme
  • 77% felt more optimistic about the future after staying in shelters

Who is seeking help from Glass Door?

  • 18% of shelter guests were women.
  • Guests ranged in age from 18-80. Average age was 39.
  • At least seven guests were pregnant while staying with us this past winter.
  • Many others faced serious health conditions, including cancer, arthritis, sickle cell anaemia, respiratory conditions, chronic pain, blindness and cerebral palsy. One was recovering from surgery.

Our shelters and services are open to all, because everyone deserves a hand up out of homelessness.

The review not only summarises the statistics from the services, but it also provides an overview of the charity's finances and shines a light on community events taking place between 1 June 2019 to 31 May 2020.

Download and view

Download as a pdf


If you would like to receive a copy by post, please contact our fundraising team

To support Glass Door's and move towards a future where no one has to sleep rough in London, join the Glass Door community.