CAROLINE, guest services officer When Caroline finished her studies in English Literature at the University of Manchester, she returned to London and began working in the publishing sector. In her free time, she volunteers for a local homeless charity and campaigns for animal rights. Now at Glass Door, Caroline's work centres around the guest services. She manages the shelter registration and spaces within the shelter. She develops guest communications, and is responsible for helping share guest's stories on the website. Caroline's ability to keep the shelters running rhythmically might be due to her musical abilities: she's also a keen drummer.