If we can't help today If you've filled out the form asking to be put on our emergency shelter waiting list, we will contact you when a space becomes available. However, please know spaces are limited and you may have to be patient. In the meantime, we recommend you: Contact the housing department of your local authority – usually the place you’ve most recently lived – to fill in a homeless application. You can use the Gov.uk website to find your local council. Attend a local homeless drop-in centre. Contact Streetlink, a service that aims to ensure people sleeping rough are connected to the local services and support available to them. Call Shelter's help line for over-the-phone advice. Or if you are between 16-25, contact Centrepoint Helpline on 0808 800 0661 (Mon-Fri 9-5, calls are free). Find guidance on where to get help using Homeless Link's searchable tools. Make sure you refresh your place on Glass Door's waiting list after seven days so we know you still need shelter.