Get help Shelter If we can't offer a space in the shelters today If you have just filled in the shelter registration form, we will contact you when a space becomes available. However, please know spaces are limited, and you may have to be patient. If you do not hear from us within seven (7) days, please call us on 0208 016 6838 to refresh your place on our waiting list. In the meantime, we recommend you: Contact the housing department of your local authority – usually the place you’ve most recently lived – to fill in a homeless application. You can use the Gov.uk website to find your local council. Attend a local homeless drop-in centre. Contact Streetlink, a service that aims to ensure people sleeping rough are connected to the local services and support available to them. Call Shelter's help line for over-the-phone advice. Or if you are between 16-25, contact Centrepoint Helpline on 0808 800 0661 (Mon-Fri 9-5, calls are free). Find guidance on where to get help using Homeless Link's searchable tools.