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  • Salary: £23,000- £25,000 per annum, pro rata
  • Hours of work: 15 per week
  • Duration: Permanent
  • Hybrid: home and office working.
  • Our office is currently located at Argon House, 2 Argon Mews, London SW6 1BJ

About us

Glass Door is committed to supporting people get—and stay—off the street. We do this by coordinating London’s largest emergency winter shelter network and by providing a year-round advice service to help people move beyond homelessness. Since 1999, thousands of people have found safe shelter and the support needed to leave homelessness behind, thanks to the dedication of thousands of volunteers and partnerships formed with churches and drop-in centres.


The role

We are seeking an exceptional individual with an open, collaborative style and a proactive and enthusiastic approach to join our Fundraising & Communications Team. As the Income Processing Assistant, you will provide administrative support for the processing of all income donations, ensuring these are processed efficiently and effectively onto our database and that all donors receive an acknowledgment in an appropriate and timely manner.

This is a varied role, and you will work closely with the Fundraising team and other key staff within Glass Door to ensure that the donations are coded accurately in line with the charity guidelines and that all the records are clear and up to date.


About you

A team player and confident self- starter, you will have some experience of working within a dynamic team in a busy office environment.

You will demonstrate excellent organisational skills with a strong attention to detail and accuracy, with experience of record-keeping and data inputting skills. 

Proactive, with a flexible approach, you will be able to work independently and also be a supportive team member.You will be numerate with excellent verbal and written communication skills and possess the ability to communicate appropriately with various audiences with diplomacy and tact.

Previous experience of income processing and administration with an understanding of Gift Aid and/or experience of working with CRM databases such as Donorflex, Raisers Edge, or Salesforce is desirable.

You will possess an empathetic attitude to homeless and vulnerably housed people and some experience of working with homeless people or similar disadvantaged client groups and an understanding of their needs would be advantageous.


We offer:

  • 26 days holiday per year plus bank holidays, with an additional day after each year of service to a maximum of 30 days
  • Contributory pension scheme
  • Employee Assistance Programme
  • Personal development training opportunities
  • Cycle to work scheme
  • Season Ticket Loan Scheme
  • Reflective practice: one-one coaching session/s with an external qualified practitioner

We are a friendly and collaborative team who love making a positive impact. Fostering a diverse and inclusive place to work is pivotal to our success and we are committed to having team members that represent all communities. We welcome applications from people from all identities and backgrounds and particularly welcome applications from people with lived experiences of homelessness.


To apply

If you believe in our ethos and want to make a difference, please send your CV and a short statement (no more than 2 sides of A4), to [email protected] outlining your motivation for this role and your experience and skills, by 1 July 2022. CVs without a cover letter will not be accepted.

For full information on the role, please download the job pack below.

We regret that Glassdoor can only consider applications from applicants with the right to work in the UK.

Download job pack

Download equality and diversity monitoring form