If you or someone you know is facing homelessness, here's an overview of services and how to access them.
Louisa turned to Glass Door when she lost her job due to the COVID-19 pandemic. Her caseworker soon realised she also needed help leaving an abusive relationship.
Caseworker Michelle helped Hasen find housing with the council and the mental strength to carry on after a bereavement in his family.
Update: Anthony and Nicole have been moved from the hotel they were put into during the "Everyone In" scheme and are now in a flat of their own.