Glass Door partners with churches and community centres to give shelter and support, because no one should have to sleep on the streets of London.

Our guests' stories title

Our Guests' Stories

How Glass Door can help

If you or someone you know is facing homelessness, get in touch with us to access our services, which include tailored advice and support from our caseworkers and our emergency winter night shelters.



Hellen's Story

When Hellen's marriage ended and she had exhausted all options with friends, she ended up rough sleeping in Sloane Square. She stayed in our women's winter night shelter while a Glass Door Caseworker helped her find a new place to live.


Author: Faye Guy

Dami's Story

When staying with friends fell through, Dami* was staying in restaurants to avoid rough sleeping. When he came to The Upper Room, the Glass Door casework service supported him with his documentation and getting his life back on track.


Author: Faye Guy

Tomas' Story

After Tomas’ partner died, he ended up rough sleeping. His life got back on track after he was given a space to stay in Glass Door’s winter night shelter and met with our caseworkers.


Author: Faye Guy

Our impact

  • 1787
    individuals supported during 2022-2023
  • 294
    guests moved off the streets and into housing
  • 293
    provided with emergency shelter in the winter 

Find out more

2023 Women's Census shows women are still under-counted in rough sleeping figures

The second women's rough sleeping census echoes the findings of the first, highlighting the continuing disparity between official statistics of women’s homelessness and the reality of their experiences.


Author: Faye Guy

Our Latest News

  • Findings from our 2024 volunteer survey

    Over 120 of our active volunteers took our annual volunteer survey this spring, to tell us why they volunteer, what they enjoy about volunteering, and to share feedback about what could be improved. Read more

  • A chance to end homelessness - Glass Door’s Election Asks

    Homelessness is one of the most pressing issues facing the country, and without drastic action, things will only continue to get worse. With a general election approaching, we need politicians of all parties to face up to the reality of the problem and take the necessary steps to end homelessness once and for all. Read more

  • Big Issue quotes Glass Door on latest rough sleeping statistics

    30 April 2024: Glass Door’s CEO, Jo Carter, was quoted by the Big Issue on the latest CHAIN figures for rough sleeping in London. Read more

Get Involved Now

  • Sleep Out 2024

    4 October: join us for the 12th annual Glass Door Sleep Out to raise vital funds and awareness to help us end homelessness in London. Read more

  • Share your experience: Lived Experience Group

    Do you have lived experience of homelessness? Would you like to inform our services and help others? Read more

  • Top ten ways to make a difference

    We can all be part of the solution. Find out how. Read more