Meet our team

Jo Carter

Louise Ablewhite | HR Manager

Sue Everitt | Office Manager

Jonathan Low | Head of Finance and Resources

Annette McGloin | Reception

Helen Doyle | Reception

Matthew Falk | Director of Services

Abbas Bandali | Data Manager

Lewis Gates | Service Manager: Night Shelters

Ken Henry | Volunteering and Involvement Manager

Martina Nesi | Services Officer

Olu Eliot Benson | Caseworker

Patricia Cazenave | Senior Caseworker – Day Centre Lead

Amy Clark-Bryan | Caseworker

Andrew Cozin | Caseworker

Isobel Dolan | Caseworker

Rodrigo da Silva Manhaes | Caseworker

Alice Houbart | Senior Caseworker – Multiple Disadvantage

Zara Mirza | Caseworker

Neil Parkinson | Head of Casework

Frances Pilling | Migrant Project Caseworker

Haley Roberge | Caseworker

Gemma Thapermall | Senior Caseworker – Service Development Lead

Anna Yassin | Migrant Services and Advocacy Manager

Erin Whiteley | Head of Communications & Fundraising

To contact our Fundraising Team please write to [email protected]

Alicia Feetham | Senior Fundraising Manager (Trusts and Foundations)

Charles Hibbert | Fundraising Officer (Individual Giving)

Alison Inker | Fundraising Officer (Events & Community)

Patrick Luong | Senior Fundraising Manager (Philanthropy)

Mark Vanderstoop | Income Processing Assistant

To contact our Press Office please write to [email protected]

Lucy Arnold | Digital Communications Officer

Daniel Lewis | Communications, Policy and Insights Officer

Rhiannon Wardle | Marketing Officer

Our incredible team of seasonal staff ensure our shelter run smoothly throughout the winter, a time when our services are needed more than ever.

Latest

Marketing Officer

This is an exciting role within the Communications Team at Glass Door Homeless Charity. The Marketing Officer will lead on the creation and delivery of multi‑channel marketing campaigns that drive engagement, help generate vital income and maximise impact across our Communication and Fundraising activities.
London rough sleeping in near record levels

Between April 2025 and March 2026, outreach teams in London recorded 12,938 people sleeping rough.
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A collection of guest stories: Migrant homelessness

We're spotlighting the experiences of three guests who are also migrants, Asma, Ravi and Ikenna.

Our trustees

Our trustees bring skill and experience in the areas vital to our operations.
NEIL, joint head of casework

The people we support and their situations are so varied, interesting and stimulating that you cannot get bored. That probably explains why I’ve been at Glass Door for over twelve years.
Spotlight on our "golden man"

Writer George Jerjian profiles senior caseworker Neil Parkinson to find out how this Oxford University graduate made a career helping others get off the street.

Get advice and support with homelessness

If you or someone you know is experiencing or facing homelessness, visit one of our partner day centres to speak with a Caseworker, and to access food, laundry services and more.
Emergency Winter Night Shelters

We run three emergency night shelter circuits during winter, serving approximately 105 guests each night in West and South West London.
What we do

Guests find shelter in winter and year-round support to move beyond homelessness.
Homelessness in London

Find out more about homelessness in London.
Things we need

We need different items throughout the year. Find out what items we particularly need right now.
Support people experiencing homelessness

Join us in working towards a future where no one has to sleep on the streets of London. Your donation can make a real difference in the lives of those experiencing homelessness.
Contact us

Get in touch with the Glass Door team
How to make a StreetLink referral

Find out to make a Street Link referral for someone sleeping rough to help them get support from local services.
Meet our team

Meet Glass Door's staff team
Volunteer Handbook & Registration

Read our Volunteer Handbook and register as a Glass Door volunteer