Caseworkers are on hand throughout the year to offer advice, advocacy and practical assistance. Our casework and advice service is open to all; you do not need to have a local connection to speak to one of the team. 

You can drop-in to speak to a Caseworker at one of our partner day centres in west and south west London. 

Glass Door staff are a credit to humanity. I genuinely feel my caseworker actually cares about me.

Caseworkers help individuals with a range of issues, including:

• Finding accommodation and maintaining tenancies
• Replacing lost or stolen ID
• Opening bank accounts
• Accessing health services (registering with a GP, dental services. hospital appointments etc.)
• accessing storage
• Applying for benefits
• Applying to the EU Settlement Scheme
• Referring to external partners for immigration advice
• Attending appointments with guests, going to banks, job centres – advocating and empowering them, also making sure they’re not being taken advantage of and prevent gate keeping.
• Understanding the level of need

Glass Door offers an personalised approach. Our caseworkers will accompany guests to appointments if needed, and advocate on their behalf.

The fact that we are flexible and can take on a range of things means we can have a big impact on someone's outcome.

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Glass Door is committed to safeguarding data. If you are a guest of our services and want to know how Glass Door uses your personal information, please refer to this document.

Glass Door holds the Advice Quality Standard, the quality mark for organisations that provide advice to the public on social welfare issues and is accredited by the Advice Services Alliance. Those that turn to us can be assured that we have met specific criteria that demonstrate a commitment to quality.