EnglishArabicChinese (Simplified)CzechFrenchGermanItalianPolishRomanianRussianSpanishSerbian
Skip over main navigation
  • Log in
  • Basket: (0 items)
  • Our Trustees
  • Coronavirus
Glass Door Homeless Charity
  • Facebook
  • Instagram
  • LinkedIn
  • Sign Up
GET HELP DONATE
Menu
  • Homelessness in London
    • Homelessness Information
    • Guest stories
    • Homelessness FAQs
  • Get Help
  • Support Us
    • Donate
    • Things we need
    • Support a fundraiser
    • Gifts in wills
    • Other ways to donate
    • Trusts and foundations
    • Our supporters
  • Get involved
    • Sleep Out
    • Challenge Events
    • Hold your own fundraiser
    • Get your school or community involved
    • Corporate support
    • Volunteer
    • Share your lived experience
  • About us
    • About Glass Door
    • Our impact
    • Our people
      • Meet our team
      • Our trustees
    • Films
    • Publications
      • Annual Impact Report 2024-25
      • Our strategy to 2030
      • Reports
    • Jobs at Glass Door
    • Contact us
  • Blog
  • Admin
    • Log in
    • Our Trustees
    • Coronavirus
  • Basket: (0 items)
  1. Homelessness in London
  2. Homelessness FAQs

Homelessness FAQs

Aren't rough sleepers choosing to sleep rough? Don't the local authorities help those who need it?

Expand

The short answer is "no". Local councils do not have the resources to help people as quickly and as efficiently as any of us would like, and many people find there is very little the local government can do.  There just isn't enough affordable or public housing in central London. Demand far outweighs supply and councils are under-resourced to provide the help that the law requires.

If you are homeless in the UK, your local authority only has a duty to provide housing if you can pass eligibility criteria. Individuals who are not British will often fail "eligibility" hurdle. For those that do pass, the local authority (council) will often only help if you fit into a very narrowly defined definition of "priority need"--a category that includes pregnant women, families with dependent children and victims of natural disaster such as a flood or fire.   

Even for those who seem like they should have a strong case, the barriers can be daunting. On top of all this, individuals who are already homeless often fall between the cracks because they can not document a recent "local connection" to the borough in which they are sleeping rough. For those that do not qualify, there's no support available from local authorities.

In the meantime, people remain homeless, particularly in Greater London, with many sleeping rough even in the coldest months of the year. 

Charities like ours step in to help those who have nowhere else to turn. Churches in the boroughs in which we operate have come together to offer hospitality and support.

The shelters give guests a chance to get rest and regain a bit of security. Meanwhile, Glass Door's caseworkers can work with guests to access the support to which they are entitled. Glass Door caseworkers also help those ineligible for support find jobs and save money for deposits for private rental properties.  

A woman in her forties, we'll call her Alicia, comes regularly to our women's drop-in sessions. When asked what her experience had been like looking for support before turning to us, she had this to say:  

Asking for help, I would get endless referrals. All would tell me:  'You are not entitled.' It was a phrase I came to identify with.


Overview of the homelessness legislation

A summary of the homelessness legislation and the duties, powers and obligations on housing authorities and others towards people who are homeless or threatened with homelessness can be found here:

https://www.gov.uk/guidance/homelessness-code-of-guidance-for-local-authorities/overview-of-the-homelessness-legislation

Published: 25th January, 2018

Updated: 12th November, 2020

Author:

Share this page
  • Email
  • Facebook
  • Twitter

How can I help homeless people in my area?

Expand

There are many ways to help. Take a look at our list of top eight ways to make a difference. 

A smile or kind word to someone you suspect may be sleeping rough is almost always appreciated. Compassion and kindness can go a long way.

Donations to your local homeless charity are always appreciated. Glass Door has set up campaigns to raise money so we can continue to run our winter shelters and our year-round support services.

We often have more people offering to volunteer than we can currently accommodate, but do keep an eye on our volunteering page to find out about opportunities. 

Around Christmas, we get a lot of extremely generous donations of items like clothes and coats, but we don't have vast storage space. Consider watching our Things We Need page and consider donating things like socks, new underwear, old towels, toiletries and canned items throughout the year, so that items are available for when people need them. 

Thank you for your support. If you can spare a regular monthly donation, this helps us to plan ahead and develop long-term programs that help individuals get back on their feet. 

Published: 2nd October, 2017

Updated: 13th March, 2019

Author:

Share this page
  • Email
  • Facebook
  • Twitter

Is it true that most people who sit on the street are not homeless?

Expand

Not all beggars are homeless, and not all homeless people beg.

The majority of people who come to us work hard to stay clean and look presentable and do not beg on the street. However, some of our guests are buskers, and they may rely on money raised to pay for hostel accommodation, food, and other necessities. 

Published: 2nd October, 2017

Author:

Share this page
  • Email
  • Facebook
  • Twitter

Should I give a homeless person money?

Expand

We believe it's a personal matter. You could have a conversation and offer to buy something they need instead. Human contact is just as important.

Published: 2nd October, 2017

Author:

Share this page
  • Email
  • Facebook
  • Twitter

Will a night shelter in my neighbourhood bring an increase in crime?

Expand

Homeless people are far more likely to be victims of crime than perpetrators. Statistics show that homeless people are fifteen times more likely to be victims of violent assault and over forty times more likely to be victims of theft than are the wider population. By bringing vulnerable individuals inside, we are not only keeping them safe, we are making the neighbourhood safer for everyone. 

Our experience is that people affected by homelessness stay local to their area. We always advise those outside London to find local services. Contrary to concerns, our shelter do not draw people into in the area; they just makes it safer for vulnerable rough sleepers in the community and for local residents by virtue of rough sleepers not being on the streets.

Those attending the night shelter must register in advance with Glass Door. They may not attend if they are intoxicated, and the shelters are supervised throughout the night by Glass Door staff.

Trained caseworkers have an excellent record of helping people move into more permanent accommodation, ultimately creating a safer, more humane environment for everyone in the communities where we operate. 

Published: 25th January, 2018

Updated: 17th June, 2018

Author:

Share this page
  • Email
  • Facebook
  • Twitter
Back to top

Latest

  • Marketing Officer

    Marketing Officer

    This is an exciting role within the Communications Team at Glass Door Homeless Charity. The Marketing Officer will lead on the creation and delivery of multi‑channel marketing campaigns that drive engagement, help generate vital income and maximise impact across our Communication and Fundraising activities.

  • London rough sleeping in near record levels

    London rough sleeping in near record levels

    Between April 2025 and March 2026, outreach teams in London recorded 12,938 people sleeping rough.

  • A collection of guest stories: Migrant homelessness

    A collection of guest stories: Migrant homelessness

    We're spotlighting the experiences of three guests who are also migrants, Asma, Ravi and Ikenna.

  • Sleep Out 2026: Wake up on World Homeless Day

    Sleep Out 2026: Wake up on World Homeless Day

    Join us for Sleep Out 2026 on Friday 9th October at Duke of York Square, Chelsea!

Most read

  • Get advice and support with homelessness

    Get advice and support with homelessness

    If you or someone you know is experiencing or facing homelessness, visit one of our partner day centres to speak with a Caseworker, and to access food, laundry services and more.

  • Emergency Winter Night Shelters

    Emergency Winter Night Shelters

    We run three emergency night shelter circuits during winter, serving approximately 105 guests each night in West and South West London.

  • What we do

    What we do

    Guests find shelter in winter and year-round support to move beyond homelessness.

  • Homelessness in London

    Homelessness in London

    Find out more about homelessness in London.

  • Things we need

    Things we need

    We need different items throughout the year. Find out what items we particularly need right now.

  • Support people experiencing homelessness

    Support people experiencing homelessness

    Join us in working towards a future where no one has to sleep on the streets of London. Your donation can make a real difference in the lives of those experiencing homelessness.

  • Contact us

    Contact us

    Get in touch with the Glass Door team

  • How to make a StreetLink referral

    How to make a StreetLink referral

    Find out to make a Street Link referral for someone sleeping rough to help them get support from local services.

  • Meet our team

    Meet our team

    Meet Glass Door's staff team

  • Volunteer Handbook & Registration

    Read our Volunteer Handbook and register as a Glass Door volunteer

Tag cloud

challenge events community fundraising Fundraiser Fundraising activity fundraising in aid of event going green London to Brighton Cycle London Walk 2025 Royal Parks Half Marathon Royal Parks Half Marathon Apr 2021 shelter Sleep Out SOF20 stats vitality 10k Windsor and Eton half

Sign up to receive our e-newsletter

* indicates required
For more information on how your data is stored and used, please see our privacy policy.

Contact us

Get help

General enquiries:

Call: 020 7351 4948

Email: [email protected] 


Helpful links

  • Contact us
  • Donate
  • Latest news
  • Jobs
  • Sitemap
  • Cookies policy
  • Terms & conditions
  • Privacy policy

Follow us

  • Facebook
  • Linkedin
  • Instagram

Glass Door Homeless Charity,

Argon House, Argon Mews
London, SW6 1BJ

Limited Company No. 3950659
Registered Charity No. 1083203
(England and Wales)

Fundraising Regulator badge with validation link 
Manage Cookie Preferences