Our impact

updated 9th November 2023

Glass Door's services are open to all, providing a safe place to sleep, advice and daytime services for those with else to turn. Thanks to our partnerships with churches and drop-in centres in West and Southwest London, we provide shelter and the support needed to end someone's chapter of homelessness. Our accommodation projects save lives, and our support programmes change lives.

Quick stats for 2022-2023

1,787 individuals received support across Glass Door’s services.
294 of our guests moved into housing.
36 guests found work.
293 individuals found a safe place to sleep at our night shelters in Winter.
Behind each statistic are hundreds of individuals we call our guests, each with a unique story. Our guests’ ages ranged from 17 to 90 years old. 27% of guests were women, 71% men and 2% non-binary or undisclosed. Further data showed that supported 157 refugees or asylum seekers, 452 people at risk of (but not currently experiencing) homelessness, 683 who were sleeping rough and 313 who were experiencing “hidden homelessness”.

A shelter guest said:

Thank you to all the people who work and volunteer in the shelter programme, for helping me and other people like me. What you do is so human and caring. Thank you very much for everything you did for us.

More information

Find more information about our statistics in our online end-of- 2022-2023 Annual Review.
Download our recent annual reports.
Read our blog on measuring outcomes.
Download The Twenty Year Review, printed in April 2019.

Play a part in what we achieve by donating / fundraising /volunteering

Latest

Christmas Appeal: Homelessness can happen to any of us

This Christmas, share a gift of shelter and hope with someone who needs it most. Support someone's journey out of homelessness.
Unfortunately, referrals for men are temporarily closed.

Unfortunately, referrals for men are temporarily closed.
Why Londoners need the Renters (Reform) Bill

After spending months in limbo, the Renters (Reform) Bill recently had its Second Reading (the first time MPs can debate a bill in Parliament) and has just entered the committee stage, in which it will be examined in detail. Its final fate is unknown, but we thought that now might be a good time to explain Glass Door’s perspective on the bill.
Homelessness is not a lifestyle choice

Glass Door has a clear response to the Home Secretary’s recent comments: Homelessness is not a lifestyle choice, but something that could happen to any of us.

How Glass Door can help

If you or someone you know is facing homelessness, get in touch with us to access our services, which include tailored advice and support from our caseworkers and our emergency winter night shelters.
Find daytime homelessness support in London

Where to find support if you are affected by homelessness during the daytime. Find advice, meals and more.
About us

Guests find shelter in winter and year-round support to move beyond homelessness.
The problem

Central London has some of the biggest statistical differences between the richest and poorest residents. Unfortunately, demand for our services shows no signs of abating.
Things we need

Here are some things that Glass Door and our partner organisations need.
Provide support where it's needed most

More people are becoming newly homeless as the impact of the pandemic and the rising cost of living continues to dismantle lives. We need your help.
Winter 2023-2024: Night Shelters

This winter, Glass Door will operate night shelters between 6 November 2023 and end of March 2024. Find all the info about night shelters and how to register.
See a caseworker

Caseworkers are on hand throughout the year to offer advice, advocacy and practical assistance to anyone struggling with homelessness or vulnerably housed.
Contact us

Get in touch with the Glass Door team
Top ten ways to make a difference

We can all be part of the solution. Find out how.