Who we are Our impact Our impact updated 5 July 2021 Glass Door's services are open to all, providing a safe place to sleep, advice and daytime services for those with nowhere else to turn. Thanks to our partnerships with churches and drop-in centres in West and Southwest London, we provide shelter and the support needed to end someone's chapter of homelessness. Our accommodation projects save lives, and our support programmes change lives. Quick stats for 2020-2021 1,645 individuals received support across Glass Door’s services. A record-breaking 317 of our guests moved into housing in 2021-2022. We also support guests after they've been housed, with a Tenancy Support Worker in post. Despite the many challenges associated with the economy during the pandemic, at least 47 guests found work. 199 individuals found a safe place to stay across two hostels in Central London. On average 75% of guests felt more optimistic about the future since staying in this new Glass Door Covid-secure single-room accommodation project. At least 343 individuals joined us for hot meals in our community dinner programme, run in four London boroughs. More than 400 volunteers helped to serve over 10,300 meals. Behind each statistic are hundreds of individuals we call our guests, each with a unique story. This past winter, at least 93 of those we supported were refugees or asylum seekers. At least 23 were fleeing domestic violence, and 10 were victims of modern slavery. Guests experiencing multiple challenges such as a relationship breakdown, past trauma, alcohol dependency and debt found help to address these issues and become more stable and self-sufficient. Said a guest in his forties: You've helped give me a more positive outlook for the future, and it keeps me going. The Glass Door Theory of Change When basic needs are provided for in combination with casework and specialist support through partner organisations, guests are able to harness their motivation and take control of their lives. We aim to help guests achieve the ultimate goal of independent futures with a safe and stable place to call home. More information Find more information about our statistics in our online end-of-year 2019-2020 report: "Record number find shelter". Download our recent annual reports. Read our blog on measuring outcomes. Download The Twenty Year Review, printed in April 2019. Play a part in what we achieve by donating / fundraising /volunteering