Our impact

Our vision is a future where no one experiences homelessness in London. We offer advice, shelter and support with our community partners, helping people build a route out of homelessness. 

Year-round, people find advice and support to end their homelessness through trained caseworkers based at partnering drop-in centres. During the hard months of winter, Glass Door also provides emergency winter night shelter. 

Support we provide 

There are many ways we support guests in finding a route out of homelessness when they come to us for help. 

We work with guests to secure housing, a bank account and ID; access benefits and healthcare, resolve their insecure immigration status and refer them to the specialist services.  

• 2,524 individuals received support across Glass Door’s services.
• Out of those individuals, 1,344 were sleeping rough, 565 were at risk of homelessness, and 685 were experiencing “hidden homelessness”. 
• 423 of our guests moved into housing. 
• 134 guests received food support, 56 were connected with health services and 9 had evictions prevented.
• 2,365 guests received practical advice & personal advocacy through our team of experienced caseworkers.
• 569 individuals found a safe place to sleep at our night shelters in Winter.
• Behind each statistic are hundreds of individuals we call our guests, each with a unique story. Our guests’ ages ranged from 18 to 82 years old.

A shelter guest said: