Reports

Our Annual Impact report provides an opportunity to reflect on a year’s worth of insights, expertise and key milestones. It spotlights our unique data and accomplishments across the organisation whilst also painting a picture of the challenges we are up against on the frontline. 

Between 1 June 2024 and 31 May 2025, we provided support to 2,524 guests across West and South West London. That’s an 8% increase on the previous year.   

Over the year, we supported 2,365 guests through our Casework Service, and for the second year in a row, this included a large number of newly recognised refugees who were experiencing homelessness having been evicted from Home Office accommodation. This cohort of guests also intersected with another demographic on the rise – under 35’s experiencing homelessness. You can read more about the unique challenges these demographics face in the report. 

Our Emergency Winter Night Shelters ran for five months, from November to April. The season included, for the second year running, a Women’s Shelter and dedicated Women’s Casework Drop-in. This provision is an example of our continuous journey towards delivering gender-informed services.  

Throughout this report, we're marking 25 years of operating as a charity in a city with a growing housing and homelessness crisis. From opening our first Night Shelters in 1999, to launching our Mailbox Service this year, you can find out how we’ve grown and evolved over the years, thanks to your support and collaboration.  

All our services highlight what we do best at Glass Door – responding to the frontline need, securing essential funding, using our voice and influencing positive change. 

This report also provides insight into the hard work and dedication of our Glass Door team, volunteers & partner day centres, and the continued support of our funders, fundraisers & supporters.   

Our services meet a unique and vital need in London, operating the UK’s largest open access services – offering advice, shelter and support to thousands of people facing homelessness every year.