We're spotlighting the experiences of three guests who are also migrants, Asma, Ravi and Ikenna. Read more
After gaining Refugee Status, Samir was given just 28 days to find somewhere to live. He came to Glass Door, who helped him secure one month's rent and a deposit for the room where he is now happily settled. Read more
Welcome to our third collection of guest stories, where we're spotlighting three women guests to mark our annual Women’s Month 2026. Read more
Find out about some of the causes of homelessness in London by reading the stories of three of our guests, Eleanor, Tyler and Stan. Read more
Our shelters and support services are open to all, space provided.
The stories and case studies here give some background on some of the people who have sought shelter and support with us. Our team have found permanent housing solutions for some guests, but sometimes individuals need on-going, committed support.
Read the story of Bruna, who stayed in our Women's Night Shelter while experiencing homelessness, and now has a home of her own. Read more
After Jaromir came to Glass Door Homeless Charity for help, he went from sleeping rough in London to becoming Head Chef at a pub and rebuilding his life. Read more
Hear the stories of three guests who stayed in our Winter Night Shelters this 2024-25 season. Read more
When Peter was forced out of his home by his landlord, he came to Ace of Clubs and met Rodrigo, a Glass Door Caseworker, who helped him find his pathway out of homelessness. Read more
Violet, a 68-year old woman from the West Indies, was living on the streets and on buses when she came to the Ace of Clubs – one of our partner day centres – to speak to a Glass Door Caseworker. Read more
When Hellen's marriage ended and she had exhausted all options with friends, she ended up rough sleeping in Sloane Square. She stayed in our women's winter night shelter while a Glass Door Caseworker helped her find a new place to live. Read more
When staying with friends fell through, Dami* was staying in restaurants to avoid rough sleeping. When he came to The Upper Room, the Glass Door casework service supported him with his documentation and getting his life back on track. Read more
After Tomas’ partner died, he ended up rough sleeping. His life got back on track after he was given a space to stay in Glass Door’s winter night shelter and met with our caseworkers. Read more
Aspen was living in a squat in Tooting which was unsafe and having a negative impact on their mental health when they found out about Glass Door. Read more
When the turmoil in her relationship caused her health to deteriorate and she suffered a stroke, Elaine had nowhere to go, and no idea who to reach out to. Read more
Vincent is a survivor of modern slavery and human trafficking, and found safety by working with a Glass Door caseworker. Read more
Sofia found Glass Door through some good friends, and was able to find financial support and access mental health services by working with one of our caseworkers, Gemma. Read more
Frank, 69 years-old, has lived most of his adult life in the comfort of long-term, co-habiting relationships. Following a family argument, he became homeless. Andrew helped him turn his life around. Read more
Will used to teach arts and crafts at a community centre for people affected by homelessness. When the funding was cut he became homeless himself. Read more
David's poor English skills made it hard for him to navigate the system and he ended up sleeping on the streets. Glass Door caseworker Patricia helped him turn his life around. Read more
42-year-old James was street homeless for two years following the death of his mother, who cared for him for most of his adult life. Read more
Bianca, a victim of human trafficking and modern slavery, found Glass Door after a period of sleeping on the streets. Read more
Adam had been homeless for almost a decade before connecting with caseworker Peter at Glass Door's community dinner service. Read more
Shortly after finishing her degree, 23-year-old Ella suffered a family breakdown. At Glass Door, "everything felt secure. I was finally safe." Read more
Ex-army Captain Freddie slept on buses or in doorways for six months after losing his job in the pandemic and his wife to cancer. Read more
