As coronavirus wreaks havoc around the world, never has there been a worse time to have no home. Glass Door is adapting its services to best support those affected by homelessness.

Many individuals sleeping rough have been moved into hotels and other forms of temporary accommodation while others are still on the street. Drop-in centres and restaurants are closing, leaving many with no source of food, water, showers or ways of staying connected. We are constantly reassessing needs so that we can best support those left on the streets. 

Please find details of the items that we or our partners particularly need right now below. Urgently needed items are highlighted in red. 

We are finding the logistics of collecting and receiving donations particularly challenging at this time. If you would like to contribute, please consider making a donation through our COVID-19 appeal instead, where we will use the funds where they are needed most.

COVID-19 appeal

Items to support the Glass Door casework service

  • Antibacterial hand-sanitising gel 

  • Personal protective equipment: masks (ideally FFP2/N95, fluid-resistant/repellent) and gloves (disposable)

  • Face masks for guests (find out more about how to make and donate your own)

  • Long-life food (including breakfast bars, fruit juices, cup-of-soup packs) to give to hungry guests during appointments

How to donate: 

We require supplies in bulk and cannot accept individual items. Items listed above can be mailed or delivered in bulk to Glass Door's offices (open between 9:00-1700 Monday, Tuesday and Thursday at the moment). Address: 155a Kings Road, London SW3 5TX. Please email [email protected] to arrange delivery. 

Food for those in need

While Glass Door is usually happy to receive donations of non-perishable food used in the shelters, we have suspended donations of these items for now. Please consider donating to one of our partner drop-in centres listed below or your local food bank instead. These centres that continue to feed those in need are providing a life-saving service.

  1. Refettorio Felix at St Cuthbert's in Earl's Court are offering hot food in takeaway boxes to those in need. To make a donation (ready-made food deliveries sought), please contact Ali Kingsley [[email protected]]. 
  2. The Ace of Clubs in Clapham are also offering a take-away service. Please ring 020 7720 2811 or email [email protected] to arrange.
  3. The Kings Road Community Drop-in run at the Chelsea Methodist Church is running a food take-out service. Please contact [email protected] with questions. They are looking for bulk donations of the items listed below, which can be mailed or dropped off at 155a Kings Road Monday through Friday, 9am - 5pm: 
  • Water bottles or cans
  • Butter, condiments, ketchup, mayonnaise, salad cream
  • Desserts, cakes, yoghurts, chocolate bars
  • Pasta, rice
  • Cheese
  • Tinned beans, tinned tomatoes
  • Fresh vegetables
  • Bread
  • Napkins, takeaway boxes

While Glass Door is usually happy to receive donations of non-perishable food used in the shelters and drop-in centres, we have suspended donations of these items for now. Please consider donating to one of the above drop-in centres or your local food bank instead.

Donations for guests in hotels

As of 22 April, there are over 1,000 individuals in hotels, and this number is expected to grow to 3,000.

The following useful items will be stored centrally and then distributed across all hotel sites. 

  • Rice or couscous (500g or 1kg packs)
  • Microwave rice packs
  • Instant couscous sachets
  • Tinned meals (eg chilli, soup)
  • Tinned meat/fish
  • Plain cereals such as oat, muesli, cornflakes (500g or 1kg packs)
  • UHT milk
  • Gloves, aprons and gowns (all sizes, disposable)
  • Clothing: new underwear, new or as new basics (t-shirts, jumpers, jeans etc.)
  • Activities for their rooms EG books, radios, tablets/smartphones (guests have phones to make contact but not smartphones with activities)

How to donate: 

St Mungo's is managing these donations and has requested only items in bulk due to logistical constraints. Please email Richard at [email protected] to arrange a delivery time to the storage hub, based in central London.

Please know your donations are valued

Donations of things we need make a massive difference. Personal hygiene is crucial for self-respect, dignity, and mental health. Many of our guests work hard to look and feel clean and put together.

On behalf of everyone who uses our services, thank you.