For volunteers

This section is for our wonderful volunteers that have already been accepted into a volunteering program. It is here to explain the things you need to know about volunteering. (If you are looking to apply for a volunteering position,  please see our list of available roles).  


volunteer handbook

  1. Read our volunteer handbook (updated October 2019), then
  2. Register. You can either fill out the paper form at the back of the handbook and hand or mail it in, or even better, register online. Go to the appropriate registration form here: 

Register as volunteer in a:

Shelters in WANDSWORTH

Ascension Balham Hill, St Peter's Battersea, St Mark's Battersea Rise, St Barnabas Clapham Common, St Barnabas Southfields, St Michael and All Angels, St Luke's Battersea.

Shelters in RICHMOND

St Elizabeth of Portugal, The Vineyard Life Church, All Saints East Sheen, St John the Divine, Christchurch East Sheen, St Matthias, St Mary with St Albans Teddington.

Shelters in Barnes, Battersea, Chelsea, Fulham, Hammersmith, Kensington and Putney

Barnes Methodist Church, Chelsea Methodist Church, Hall of Remembrance Flood Street, Holy Trinity Brook Green, HTB Queen's Gate, Katherine Low Settlement, Rivercourt Methodist Church, St Barnabas Addison Road, St Columba's, St Cuthbert's, St Johns Walham Green, St Kat's Westway, St Lukes Redcliffe Gardens, St Margaret's Putney, St Marys Putney Bridge Rd, St Peter's Notting Hill, St Saviour's Wendell Park

non-shelter role (drop-in, women's group, events, office).

Why we need you to register

Even if you have volunteered before and have previously filled out the form, please do so again at the beginning of every new shelter season as it lets us know you have returned for the current winter season. We need to have updated records for insurance purposes, and updated records also helps us know how many volunteers we have and who to invite to our end of year Thank You event.

Paper copies of the handbook and registration form are also available from your volunteer coordinator or from Glass Door HQ. Please do ask us if you would like more detailed information on anything covered. We have a food safety presentation that will help you prepare as a volunteer.

Thank you

Thank you for choosing to volunteer with Glass Door. You are are at the heart of our organisation.You make our services possible, and you’re Glass Door’s face in the local community. You provide a safe refuge to those who sorely need it, and your actions let people know they matter. With your warm welcome, you give people dignity. You are essential to everything that we do!

And you make a difference. As two guests recently wrote in an anonymous feedback form:

The volunteers always have a smile and a personal word for each of us.


From the bottom of my heart, many thanks for your help and support.