We collect personal data for many reasons, including the proper provision of services, to better communicate with individuals engaged with our work, and to administer events and donations. Depending on how you interact with us, we may process data for the following reasons:

  • to provide advice, support, advocacy and other services that you have requested or been referred to
  • to record personal details shared during conversations with our Glass Door caseworkers and project staff
  • to process personal details required for the administration of the night shelter
  • to record and contact you regarding donations you make to Glass Door
  • to communicate with you regarding Glass Door’s work when you have opted-in to this
  • to process donations and administer Gift Aid information for any donation you make to Glass Door
  • to provide you with information about and to administer events, including mass participation events, concerts, and supporter nights
  • for our own internal administrative purposes, and to keep a record of your relationship with us
  • to manage your communication preferences
  • to process job applications or volunteer placements
  • to conduct surveys, research and gather feedback
  • to obtain information to improve Glass Door’s services and user experiences
  • to carry out research to find out more information about our supporters’ and prospective supporters’ backgrounds and interests
  • to provide third parties (namely partner venues, volunteers and grant providers) anonymised aggregated information of our yearly outcomes
  • to deal with enquiries and complaints
  • to comply with applicable laws and regulations, and to comply with requests from statutory agencies
  • to verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).

 

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us. Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

We have never supplied nor will ever supply your personal information to any third party for the purpose of their or any other third party's direct marketing.