07. I’m under 18. Can I stay in your shelter/hostels? We are an adult's only service, if you are under 18 you will not be able to access our shelter. Centrepoint has a specialised advice line for people 16-25, you can contact them on 0808 800 0661. You can also visit New Horizon Youth Centre which is a specialised day centre for people 16-25. If you are under 16, we recommend you go to a police station or call 111.