If you or someone you know is affected by homelessness, call the hotline to find out how Glass Door can help. Call us: 020 7351 4948

In the winter of 2023-2024, we will be providing the services listed below.

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Emergency Winter Night Shelters

Between 6 November 2023 and end of March 2024, Glass Door will operate three-night shelter circuits, serving approximately 105 guests (35 in each circuit) each night in Kensington and Chelsea, Hammersmith and Fulham and Wandsworth. Our shelters are rotating shelters with seven venues creating the circuit, one for each night of the week. We have an open-access policy, meaning there are no prerequisites to access the shelter.

Find out more about Glass Door night shelters

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Register for our night shelters here

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A safe place to stay

Please speak to a Glass Door caseworker at partnering drop-in day service about looking into what accommodation options are available for you. Caseworkers may also be able to refer you into accommodation provided by the local authority. Glass Door caseworkers can help you to determine what your options might be. 

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Tailored Advice and Support

At day centres associated with Glass Door, guests can make an appointment to speak with a caseworker who can provide advice and practical assistance to help find solutions. At some of the day centres, guests can also eat meals, find clothes, take showers and have laundry washed. Space is limited, so early arrival is recommended.

For individuals in exceptional circumstances with vulnerabilities, we can book an appointment over the phone to see a caseworker. Please call the service hotline. 

Our services are best suited to individuals based in South West and West London. See below if you are based in another part of London or the UK.

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Other organisations that can help: 

1. Contact the housing department of your local authority – usually the place you’ve most recently lived – to fill in a homeless application. You can use the Gov.uk website to find your local council.
2. Contact Streetlink, a service that aims to ensure people sleeping rough are connected to the local services and support available to them.
3. Call Shelter's help line for over-the-phone advice.  
4. If you are between 16-25, contact Centrepoint Helpline on 0808 800 0661 (Mon-Fri 9-5, calls are free). 
5. Find guidance on where to get help using Homeless Link's searchable tools.
6. Look for copies of the Pavement magazine, which is a printed resource intended for men and women experiencing homelessness and provides lists of organisations that can help. Their website also offers links to local and national services.