If you or someone you know is facing homelessness, Glass Door provides the following support:


Our emergency night shelters will open on 6 November 2017 and run through to 8 April 2018.  We have an open-door policy, meaning anyone can access the shelters and no referral from another organisation is needed. However, we are usually oversubscribed. If you are looking to access the shelter, please ask in person at a drop-in centre associated with Glass Door or find instructions online after 6 November. 

Daytime Support:

At drop-in centres associated with Glass Door, guests can make an appointment to speak with a caseworker who can provide advice and practical assistance to help find solutions. At the drop-ins, guests can also eat lunch, find clothes, take showers and have laundry washed. At the Chelsea centre, a doctor is on hand Tuesday afternoons to provide medical advice. Volunteers sometimes offer hair cuts. Space is limited, so early arrival is recommended.

Our services are best suited to individuals based in South West and West London. See below if you are based in another part of London or the UK.

Other organisations that can help: 

  1. Contact the housing department of your local authority to fill in a homeless application.  
  2. Contact Streetlink, a service that aims to ensure people sleeping rough are connected to the local services and support available to them.
  3. Call Shelter's help line for over-the-phone advice.  
  4. Find guidance on where to get help  using Homeless Link's searchable tools.
  5. Look for copies of the Pavement magazine, which is a printed resource intended for men and women experiencing homelessness and provides lists of organisations that can help. Their website also offers links to local and national services.