Get help How Glass Door can help Updated November 2021 Service Hotline: 0208 0166 838 Glass Door's service hotline operates every day 9AM -5PM except bank holidays and weekends. If you or someone you know is affected by homelessness, call the hotline to find out how Glass Door can help. We are committed to providing shelter and support to those in need this winter and continue to adapt services to keep people safe during the coronavirus pandemic. In the winter of 2021-2022, we will be providing the services listed below. A safe place to stay Glass Door will not be opening shelters on 22 November. However, our casework service and hostel remain open to all. This winter, Glass Door is providing abut 55 individual rooms in a hostel-like accommodation for those in need of a safe place to sleep. This service opened on 15 November. Guests accepted into in this service will be able to stay 24 hours a day, seven days a week, with all meals provided. Caseworkers are on-hand to help guests find a route beyond homelessness. We will not accept any direct referrals from external agencies for the hostel service this year. Please speak to a Glass Door caseworker at partnering drop-in day service to determine if you would be eligible for an individual room. A Glass Door caseworker will need to speak to all potential guests to assess their support needs. Spaces are limited, and not everyone will be suitable for this service. For individuals in exceptional circumstances with vulnerabilities, we can book an appointment over the phone for them to see a caseworker. Please call the service hotline. Tailored Advice and Support At day centres associated with Glass Door, guests can make an appointment to speak with a caseworker who can provide advice and practical assistance to help find solutions. At some of the day centres, guests can also eat meals, find clothes, take showers and have laundry washed. Space is limited, so early arrival is recommended. Our services are best suited to individuals based in South West and West London. See below if you are based in another part of London or the UK. Other organisations that can help: Contact the housing department of your local authority – usually the place you’ve most recently lived – to fill in a homeless application. You can use the Gov.uk website to find your local council. Contact Streetlink, a service that aims to ensure people sleeping rough are connected to the local services and support available to them. Call Shelter's help line for over-the-phone advice. If you are between 16-25, contact Centrepoint Helpline on 0808 800 0661 (Mon-Fri 9-5, calls are free). Find guidance on where to get help using Homeless Link's searchable tools. Look for copies of the Pavement magazine, which is a printed resource intended for men and women experiencing homelessness and provides lists of organisations that can help. Their website also offers links to local and national services.