Updated 17 April 2020:

If you are sleeping rough in London and are looking to access the hotels for homeless government scheme, we recommend you contact the housing department at the council where you are currently sleeping rough. Alternatively, contact StreetLink (tel: 0300 5000 914).

If you know of someone sleeping rough, print and hand-out the 1-page flyer with information on how to access support supplied in English, Romanian and Polish. 

Download flyer

Guidance for people who are rough sleeping and living in temporary accommodation during the current crisis is also available from charity Groundswell. Please see the Groundswell website for downloadable flyers in three languages. 

Please know councils have been notified that they are to suspend usual eligibility criteria for support (see letter from Minister Hall to local authorities here) as they work to "bring in those on the streets to protect their health and stop wider transmission". Furthermore, the Glass Door team has been reassured repeatedly that no information will be shared with the Home Office or other organisations without the person's explicit consent.

Additional resources can be found in our list of COVID-19 links: 

COVID-19 resources

Glass Door is adapting our services to support people during the coronavirus crisis. We are continuing to support both our previous shelter guests, the large majority of whom have been moved into hotels, and those who turn to us for advice. Under normal circumstances, Glass Door provides the following support:


28 March update: Our shelters are now closed. Due to the current pandemic, those who were staying in our shelters have now moved into hotels where they can safely self-isolate.

Usually, our emergency night shelters are open for 22 weeks from the first Monday in November through to early April. We have an open-door policy, meaning anyone can access the shelters and no referral from another organisation is needed. However, we are usually oversubscribed.

Tailored Advice and Support:

At drop-in centres associated with Glass Door, guests can make an appointment to speak with a caseworker who can provide advice and practical assistance to help find solutions. At the drop-ins, guests can also eat lunch, find clothes, take showers and have laundry washed. At the Chelsea centre, a doctor is on hand Tuesday afternoons to provide medical advice. Volunteers sometimes offer hair cuts. Space is limited, so early arrival is recommended.

Our services are best suited to individuals based in South West and West London. See below if you are based in another part of London or the UK.

Other organisations that can help: 

  1. Contact the housing department of your local authority – usually the place you’ve most recently lived – to fill in a homeless application. You can use the Gov.uk website to find your local council.
  2. Contact Streetlink, a service that aims to ensure people sleeping rough are connected to the local services and support available to them.
  3. Call Shelter's help line for over-the-phone advice.  
  4. If you are between 16-25, contact Centrepoint Helpline on 0808 800 0661 (Mon-Fri 9-5, calls are free). 
  5. Find guidance on where to get help  using Homeless Link's searchable tools.
  6. Look for copies of the Pavement magazine, which is a printed resource intended for men and women experiencing homelessness and provides lists of organisations that can help. Their website also offers links to local and national services.