If you or someone you know is facing homelessness, Glass Door provides the following support:


Our emergency night shelters are open for 22 weeks from the first Monday in November through to early April. We have an open-door policy, meaning anyone can access the shelters and no referral from another organisation is needed. However, we are usually oversubscribed. You can register yourself or someone else in one of three ways: 

1. fill in an online form (you will be taken to an external site and redirected back when finished)

register for shelter now

2. Phone: 0208 016 6838

3. In person, by visiting one of our partner drop-in centres during their opening hours and asking to register for shelter. 

Tailored Advice and Support:

At drop-in centres associated with Glass Door, guests can make an appointment to speak with a caseworker who can provide advice and practical assistance to help find solutions. At the drop-ins, guests can also eat lunch, find clothes, take showers and have laundry washed. At the Chelsea centre, a doctor is on hand Tuesday afternoons to provide medical advice. Volunteers sometimes offer hair cuts. Space is limited, so early arrival is recommended.

Our services are best suited to individuals based in South West and West London. See below if you are based in another part of London or the UK.

Other organisations that can help: 

  1. Contact the housing department of your local authority – usually the place you’ve most recently lived – to fill in a homeless application. You can use the Gov.uk website to find your local council.
  2. Contact Streetlink, a service that aims to ensure people sleeping rough are connected to the local services and support available to them.
  3. Call Shelter's help line for over-the-phone advice.  
  4. If you are between 16-25, contact Centrepoint Helpline on 0808 800 0661 (Mon-Fri 9-5, calls are free). 
  5. Find guidance on where to get help  using Homeless Link's searchable tools.
  6. Look for copies of the Pavement magazine, which is a printed resource intended for men and women experiencing homelessness and provides lists of organisations that can help. Their website also offers links to local and national services.