RACHAEL, communications officer Glass Door caught my eye from a communications perspective because of its focus on those experiencing homelessness as complex human beings rather than victims. Expand Rachael joined Glass Door in October 2019 as a communications officer. After receiving her MA in South Asian Studies from Oxford University, she spent time working for the British Red Cross in Greece. Prior to that, she worked in public relations for three years and now brings her communications expertise to the charity sector. She has volunteered across many charities, from assisting people with learning disabilities to mucking out in an urban farm. Rachael is a freelance writer in her spare time and also enjoys yoga, running and vegan food.