05. I’m in a wheelchair/I have limited mobility Our partner day centres are wheelchair accessible, and you shouldn’t have to go up stairs in order to get advice and support from a member of the casework team. Not all our shelters are wheelchair accessible, so please let us know that you are mobility impaired in your application, and we will try to accommodate your needs. Please note that due to COVID-19 our shelters are not currently running, we are running hostels instead. Our hostels are not accessible to people in wheelchairs or with mobility issues. Please speak to a caseworker about how to receive alternative support.