EnglishArabicChinese (Simplified)CzechFrenchGermanItalianPolishRomanianRussianSpanishSerbian

published 29 April 2019

Glass Door's latest publication takes stock of Glass Door's work providing shelter and support in the community since 1999, when the first shelter network opened. 

Highlights from "The twenty-year review" include statistics on the number of individuals supported: 

  • about 5,000 guests have found a safe place to sleep in the shelter network 
  • more than 1,000 have been helped to find more permanent accommodation 
  • almost 700 have been supported to find work


In the winter of 2018-2019, Glass Door fielded requests from 1,852 individuals in need of shelter. That's a 42% increase in demand compared to the previous winter.

Thanks to the support of many, including 29 churches and over 1,463 registered volunteers, we were able to provide shelter for exactly 700 different guests, each of whom stayed an average of 28 days in our network of church-based shelters. In total, we provided 19,281 spaces for sleeping inside the shelter network over the winter period. That's more than a three-fold growth over ten years. 


Since hiring our first full-time caseworker in 2007, Glass Door has offered advice and support to over 6,000 individuals. Currently, Glass Door employ a team of ten caseworkers who have worked with more than 1,100 homeless or vulnerably-housed guests in the past 11 months alone. 

The event

The publication was launched 26 April at reception marking the 20th anniversary of the charity's network of shelters. There, Chair of Trustees Rev Brian Leathard and COO Lucy Abraham thanked volunteers, partners and supporters for the role they have played in offering shelter and support to a growing number of individuals turning to Glass Door.

Rough sleeping estimates vary from doubling to tripling in London over the past 10 years, Lucy noted. 

With an ever-growing group of people needing our help, we cannot rest on our laurels.

This is why, Lucy added, subject to securing additional partners and funding, we hope "to have a fifth circuit up and running from November 2019, and to pilot further circuits in the following years." 

Said Rev Brian: 

A strong community means everything. We are so much more than the bricks and mortar of our shelters and support services. Together, we hold the living connections that bind us, nurture us and protect us. Thank you for being part of the Glass Door community.

Since 2013, many have volunteered and supported GD

The full report: The twenty-year review

Click on the image above to see the document in full screen or download the pdf. 

Glass Door would like to thank local design and branding agency BrandSpanking for all their creative and graphic design support. Jumeirah Carlton Tower generously provided the reception space, and Pret Foundation kindly donated non-alcoholic beverages.

If you would like a copy of the review, please contact us

Play a part in what we achieve by: