How to contact us and where to raise concerns or complaints We are registered as a data controller with the UK Information Commissioner's Office (ICO). Please know you have the right to complain directly to the ICO, which is an independent body responsible for making sure that organisations comply with the General Data Protection Regulation. The ICO also deals with concerns raised by members of the public about the way in which organisations look after personal information and deal with subject access requests. The ICO will always expect you to have raised your concerns with the organisation before submitting a complaint. Our data protection registration number is Z7870443. This website is owned and operated by Glass Door Homeless Charity. We are registered in England and Wales under registration number 1083203, and our office and principal place of business is at 155a Kings Road, London SW3 5TX. You can contact us by writing to the postal address given above, by using our website contact form, by email to [email protected] or by telephone on 020 7352 1077.