We may ask you for the following personal information:

  • your full name
  • contact details – including your postal address, telephone number(s), and email address
  • date of birth
  • gender
  • your bank details when administering a donation or regular gift
  • records of your correspondence and engagement with us, i.e. volunteer and event participation history
  • National Insurance, CV’s and ID documents that you have asked/given permission for us to hold
  • donation history and Gift Aid details
  • your communication preferences
  • information you may enter on the Glass Door website
  • photographs, video or audio recordings
  • biographical information
  • other personal information you share with us

If you visit our website or social media pages we may automatically collect the following information:

  • which pages you visit
  • your IP address
  • the amount of time you spend on our website
  • whether you are a new visitor
  • how you came to our website
  • geographical location
  • the type of device and browser you use


We may automatically collect the information above through the use of "cookies" and we will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. More information on cookies can be found in our cookies policy.

Blocking or deleting cookies will have a negative impact on the usability of our website.

Google Analytics

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website.  The Google privacy policy https://www.google.com/policies/privacy/ describes how they treat personal information when we use Google's products and services, including Google Analytics.

Sensitive Personal Data

We sometimes collect sensitive, personal data about individuals who access our services. This may include information about an individual’s health, religion, sexuality, ethnicity, political and philosophical beliefs and criminal record. We will only record this data if we either have the individual’s explicit written consent, or if we can document an alternative legal basis for processing data in the interest for the proper and safe administration of our services (see section on the legal basis for processing information).