We may ask you for the following personal information:

  • your full name
  • contact details – including your postal address, telephone number(s), and email address
  • date of birth
  • gender
  • your bank details when administering a donation or regular gift
  • records of your correspondence and engagement with us, i.e. volunteer and event participation history
  • National Insurance, CV’s, and ID documents that you have asked/given permission for us to hold
  • donation history and Gift Aid details
  • your communication preferences
  • information you may enter on the Glass Door website
  • photographs, video, or audio recordings
  • biographical information
  • terms and conditions of your employment, qualifications, skills, entitlements, appraisals, and work history
  • other personal information you share with us

Data protection laws recognise certain categories of personal information as 'sensitive' or 'special categories of data' and therefore require greater protection. For example, information about your health, religion, sex life or ethnicity. We do not usually collect sensitive data unless there is a clear and valid reason for doing so and data protection laws allow us.

If you visit our website or social media pages, we may automatically collect the following information:

  • which pages you visit
  • your IP addresses
  • the amount of time you spend on our website
  • whether you are a new visitor
  • how you came to our website
  • geographical location
  • the type of device and browser you use

However, the information we receive may depend on the privacy preferences you have set on those types of platforms.


When you attend or work at a Glass Door Hostel or office, you may be recorded on CCTV. We use CCTV to protect the health and safety of those people who work or visit us, and also for the prevention and detection of any criminal activity that takes place on our premises. We will always tell you if we are doing this (through signs in our buildings). In the hostel, there is CCTV in the communal parts of the Building. Our hostel partners London Hostel Association (LHA) are the data controllers and will need to share CCTV images with Glass Door as necessary following any incident which may require disciplinary action to be taken. This is for the protection of LHA and Glass Door staff and guests. All personal information and CCTV images processed by Glass Door and/or LHA will be processed in line with Glass Door’s and/or LHA’s Data Protection Policy (as appropriate). 


Like many other websites, this website uses 'cookies'. _'Cookie"_ is a name for a small file, usually of letters and numbers, which is downloaded onto your device such as your computer, mobile phone, or tablet. Cookies allow websites to recognise your device so that the site can work more efficiently, and also gather information about how you use the site.

We may automatically collect the information above through the use of "cookies" and we will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide, more information on cookies can be found in our cookies policy.

You can opt out of all our cookies (except the essential cookies). Blocking or deleting cookies will have a negative impact on the usability of our website.

Google Analytics

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. The Google privacy policy https://www.google.com/policies/privacy/ describes how they treat personal information when we use Google's products and services, including Google Analytics.

Sensitive Personal Data

We sometimes collect sensitive, personal data about individuals who access our services if you are employed or volunteer for us. This may include information about an individual’s health, religion, sexuality, ethnicity, political and philosophical beliefs, and criminal record. We will only record this data if we either have the individual’s explicit written consent, or if we can document an alternative legal basis for processing data in the interest for the proper and safe administration of our services (see section on the legal basis for processing information).