We may ask you for the following personal information:

  • your full name
  • contact details – including your postal address, telephone number(s), and email address
  • date of birth
  • gender
  • details of your case when providing you with housing advice or services
  • your bank details when administering a donation or regular gift
  • records of your correspondence and engagement with us, i.e. volunteer and event participation history
  • National Insurance, CV’s and ID documents that you have asked/given permission for us to hold
  • donation history and Gift Aid details
  • your communication preferences
  • information you may enter on the Glass Door website
  • photographs, video or audio recordings
  • biographical information
  • other personal information you share with us

If you visit our website or social media pages we may automatically collect the following information:

  • which pages you visit
  • your IP address
  • the amount of time you spend on our website
  • whether you are a new visitor
  • how you came to our website
  • geographical location
  • the type of device and browser you use


We may automatically collect the information above through the use of "cookies" and we will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. More information on cookies can be found in our cookies policy.

Blocking or deleting cookies will have a negative impact on the usability of our website.

Google Analytics

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website.  The Google privacy policy https://www.google.com/policies/privacy/ describes how they treat personal information when we use Google's products and services, including Google Analytics.

Sensitive Personal Data

We sometimes collect sensitive, personal data about individuals who access our services. This may include information about an individual’s health, religion, sexuality, ethnicity, political and philosophical beliefs and criminal record. We will only record this data if we either have the individual’s explicit written consent, or if we can document an alternative legal basis for processing data in the interest for the proper and safe administration of our services (see section on the legal basis for processing information). For example, where a guest of our services poses a particular risk, especially if the person’s record suggests he or she may pose a risk to a certain group (e.g.: women), we would record that information irrespective of consent to ensure the safety of staff, guests and volunteers. We should still seek consent and explain that this data is being recorded and the reasons for it, where it is safe to do so. Similarly, we may also record sensitive data without consent if we assess someone as not having the mental capacity to consent and it is necessary for the provision of our support.

In all cases, the collection of sensitive personal data should be an explicit decision, which is recorded with its reasoning in the case notes of our database, and no more data than is necessary for the specific purpose (safety, support etc.) should be recorded and remains subject to our procedures on data retention etc.  

We would only collect sensitive, personal information on other individuals when we have a legitimate interest for the efficient fundraising of our services. For example, we may record the religion of a donor or potential donor to better understand how that individual might want to engage with our partner churches that make Glass Door’s work possible.