Volunteer Coordinator essentials

• Volunteer Coordinator Guidance 2023-24
• Volunteer Coordinator Role Description
  

Registering volunteers

• All volunteers must read the Volunteer Handbook and then register as volunteers yearly here https://www.glassdoor.org.uk/forvols

Training recordings

• Volunteer Coordinator Briefing recording , and slides from the Volunteer Coordinator Briefing 
• Glass Door night shelter volunteer training webinar 2023-24

Youth volunteering

We occasionally have volunteers under 16 helping in our night shelters before guests arrive. We do not allow children under 16 to volunteer in any other roles. We cannot allow anyone under the age of 16 to have direct contact with guests due to safeguarding and insurance restrictions. 

Potential under-16yo volunteers need to be approved by the shelter’s Volunteer Coordinator and have signed a parental approval form. They must be escorted from the venue before guests begin to arrive at 7:15pm. 

• Further details about young people volunteering in our services - Volunteering Policy 2023-24
• Under 16 Permission Template

Expenses

• Expense Claim Form

Please don’t hesitate to claim expenses –volunteers are not expected to pay for food as well as generously offering their skills and time.

Food costs can be reimbursed, in line with the budget of £98 average per venue each evening. Please send completed expense forms, with receipts, to [email protected]. Payment runs happen every 2 weeks.

Also, these are some of the way volunteer team minimise their food costs:

Additional volunteers

People regularly reach out interested in volunteering in the night shelters. If you have spaces on your rota and could do with some more volunteers, please let Corin the volunteering manager know [email protected], and we can introduce new volunteers to your team. 

Volunteer Support - Employee Assistance Programme (EAP)

All our volunteers have access to our Employee Assistance Programme (EAP), where you can access free 24/7 confidential services to find help and support – including telephone counselling and online support resources – for a range of issues. 
To access the EAP, call 08000 234 742 and say you are from Glass Door Homeless Charity. Your call will be handled by an experienced therapist or advisor, who will offer support in a friendly, non-judgemental manner. 
You can also download the “Health e-Hub” app (username: BrightHealth, password: Wellbeing123). 
We encourage you to make the most of these programmes. 

Contact Us

Please get in touch if you have questions or need support.

• Corin (volunteering and involvement manager) 07874 829 204 [email protected] 
• Geoff (operations manager) 07752 569771 [email protected]
• Neil (safeguarding lead and co-head of casework) 07825 654026 [email protected]
• General line and shelter hotline 020 7351 4948 [email protected]

THANK YOU

Thank you for volunteering with Glass Door. Our volunteers are at the heart of our winter services and we couldn’t support our guests without you.