Resources for Volunteer Coordinators Below please find links to information and forms you may find useful. The essentials | Registering volunteers |Communication updates | Expenses | Shelter Managers | Food | Hair cutting service |Volunteers sought | Volunteers available | Contact us | THANK YOU NEW: Coronavirus Hub for staff and volunteers (updated 31 March 2020) The essentials Volunteer Coordinator Guidance 2019-2020: An overview of what is expected Volunteer Coordinator Role Description Night Shelter Volunteer Role Description Registering volunteers To register online, send volunteers to https://www.glassdoor.org.uk/forvols Volunteer Handbook Volunteer Registration Form - paper form to register volunteers (only once per winter) Volunteer signing-in sheet (blank) - to use to sign-in volunteers on the night Under 16 Permission Template Communication updates for Volunteer Coordinators We send these every fortnight. Please remember any identifying details of guests you are able to ascertain must remain confidential. If you are not receiving these updates, please let [email protected] know. Please know if you have unsubscribed but would like to re-register, you can do so here http://eepurl.com/dG7nsj 4 November 2019: Winter shelters open Monday: Here's what you need to know 18 November 2019: Shelter and casework news; upcoming events 17 December 2019: Pre-Christmas update 06 January 2020: Fortnightly update 20 January 2020: Updated cards, casework and shelter news and more 3 February 2020: Donations/vouchers for meat, sign-in sheets and more 17 February 2020: Save the date, Coronavirus guidance and more 18 February 2020: Coronavirus clarification around volunteering 26 February 2020: updated coronavirus guidance 3 March 2020: new records, updated coronavirus guidance and more 17 March 2020: Your fortnightly update, updated guidance, casework update and more 20 March 2020: Special communications: Shelters to close next week 31 March 2020: Guests in hotels, casework update and more Expenses Expense Claim Form Reimbursement Policy Shelter Managers (updated for 2019-2020) The staff member on duty can be contacted 6pm - 6am on the following mobile numbers: K&C South (Chelsea Methodist Church, Holy Trinity Brook Green, St Dionis Parson's Green, HTB Queen's Gate, St Simon's Rockley Rd, Hall of Remembrance, Katherine Low Settlement, St Columba's) Geoff (Mon, Fri), Steve (Tue-Thu), Bruce (Sat-Sun): 07933797513 K&C Central (St Cuthbert's, St Peter's Notting Hill, St Katherine's Westway, St Barnabas, Our Lady of Victories, St Luke's Redcliffe Gardens, Rivercourt Methodist Church) Luis (Mon, Thu-Sun), Abiola (Tues, Weds): 07933431799 H&F (St Mary's Putney Bridge, St Dionis, HTB Queen's Gate, St John's Fulham, St Saviour's Wendell Park, Barnes Methodist Church, St Margaret's Putney Bridge) Will (Mon-Fri) Abiola (Sat-Sun): 07563760719 Wandsworth (Ascension Balham Hill, St Peter's Battersea, St Mark's Battersea, St Barnabas Clapham Common, St Barnabas Southfields, St Michael's Southfields, St Luke's Battersea) Matthew (Mon, Tues, Fri-Sun), Rachel (Wed-Thu): 07933706254 Richmond (St Elizabeth of Portugal, The Vineyard Life Church, All Saints East Shee, St John the Divine, Christchurch East Sheen, St Matthias, St Mary Parish Hall) Keith (Tues-Sat), Lewis (Sun, Mon): 07934535606 Food- SUPPLIES: We have a good supply of rice, tinned tomatoes and pasta in storage. Please get in touch with Geoff (details below) if you would like us to supply these items. Please know there is no expectation that you source food donations for your shelter, but we are of course happy for you to supplement what you buy and have reimbursed with items given as donations. Food SAFETY: Royal Gardens Hotel staff gave a presentation on food safety in September 2019 for volunteer coordinators to emphasise a few basic tips. Download the slide show. Food Safety and Hygiene Courses: If you are looking to bring your kitchen up to the standards expected by organisations that deliver food to charities, these courses can give you guidance. Catering for Dietary Requirements: Guests may have dietary requirements based on allergies, religious beliefs, health conditions, ethical choices or other personal choices. Please make sure you are aware of any guests with allergies or dietary requirements daily, and communicate this to the rest of the team. Please download and read Glass Door's Guidance on how to cater for various dietary requirements. Food DONATIONS: IF you are looking to arrange for food donations, please know we have worked with the following organisations: Caravan Bakery have kindly offered to provide donations to local shelters in Richmond. Download information here. Fare Share City Harvest London Felix Project Other places to try: Your local bakery: Gail's, L'Eto, Hummingbird Cafe, Pret, Eat and others have been known to be generous. Franco Manco Pizza has also organised donations in the past via [email protected]. if you would like a letter acknowledging your relationship to the charity, let [email protected] know. Please let us know about resulting donations so we can send a letter and/or certificate of thanks. Hair-cutting services available Sam from Crew Experience has a mobile hair cutting van and would like to offer haircuts, hair washes and beard trims to guests before shelters open (6-8pm). We have seen his liability insurance and the services have been well received in various locations so far. He can be contacted at [email protected] if you would like to ask about arranging a visit to your shelter. (note: The van is large and needs a direct electrical supply.) Please note hair-cutting services are available from Greenlight on a fortnightly basis at Queen's Gate for guests of the K&C and H&F circuits. Volunteers sought Anyone interested in volunteering outside of shelter season should be sure to take a look at the list of volunteering opportunities found on our website. Volunteers available We constantly have individuals and corporate partners requesting to volunteer in the night shelter. If you have spaces on your rota, let us know. We would be happy to send a small team or just one person your way. Contact Us Please do not hesitate to pick up the phone and call anyone in the office if there's something we can do for you. Office staff direct dial numbers / emails: Megan (service development manager): 020 7351 4948 [email protected] Geoff (operations manager): 0208 0166831 [email protected] Melissa (senior comms manager): 02073514948 [email protected] Lucy (chief operating officer): 02080166820 [email protected] General line: 020 7351 4948 / [email protected] THANK YOU We can't say it enough: Thank You for all that you do. You are our face in the community, and you make our night shelter services possible. We are extremely grateful for your commitment and hard work.