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Volunteer Coordinator essentials

Registering volunteers

Training recordings

Youth volunteering

We occasionally have volunteers under 16 helping in our night shelters before guests arrive. We do not allow children under 16 to volunteer in any other roles. We cannot allow anyone under the age of 16 to have direct contact with guests due to safeguarding and insurance restrictions. 

Potential under-16yo volunteers need to be approved by the shelter’s Volunteer Coordinator and have signed a parental approval form. They must be escorted from the venue before guests begin to arrive at 7:15pm. 


Please don’t hesitate to claim expenses –volunteers are not expected to pay for food as well as generously offering their skills and time.

Food costs can be reimbursed, in line with the budget of £98 average per venue each evening. Please send completed expense forms, with receipts, to [email protected]. Payment runs happen every 2 weeks.

Also, these are some of the way volunteer team minimise their food costs:

Additional volunteers

People regularly reach out interested in volunteering in the night shelters. If you have spaces on your rota and could do with some more volunteers, please let Corin the volunteering manager know [email protected], and we can introduce new volunteers to your team. 

Volunteer Support - Employee Assistance Programme (EAP)

All our volunteers have access to our Employee Assistance Programme (EAP), where you can access free 24/7 confidential services to find help and support – including telephone counselling and online support resources – for a range of issues. 
To access the EAP, call 08000 234 742 and say you are from Glass Door Homeless Charity. Your call will be handled by an experienced therapist or advisor, who will offer support in a friendly, non-judgemental manner. 
You can also download the “Health e-Hub” app (username: BrightHealth, password: Wellbeing123). 
We encourage you to make the most of these programmes. 

Contact Us

Please get in touch if you have questions or need support.


Thank you for volunteering with Glass Door. Our volunteers are at the heart of our winter services and we couldn’t support our guests without you.

Updated: October 2023