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  • Adam's story

    Adam's story

    Adam had been homeless for almost a decade before connecting with caseworker Peter at Glass Door's community dinner service. Read more

  • Ella's story

    Ella's story

    Shortly after finishing her degree, 23-year-old Ella suffered a family breakdown. At Glass Door, "everything felt secure. I was finally safe." Read more

  • Freddie's story

    Freddie's story

    Ex-army Captain Freddie slept on buses or in doorways for six months after losing his job in the pandemic and his wife to cancer. Read more

  • Louisa's story

    Louisa's story

    Louisa turned to Glass Door when she lost her job due to the pandemic. Her caseworker realised she also needed help leaving an abusive relationship. Read more

  • Adam's story
  • Ella's story
  • Freddie's story
  • Louisa's story
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  1. Homelessness in London
  2. Guest stories

Who we help: Our guests' stories

Our shelters and support services are open to all, space provided.

The stories and case studies here give some background on some of the people who have sought shelter and support with us. Our team have found permanent housing solutions for some guests, but sometimes individuals need on-going, committed support.

Adam's story

Adam's story

Adam had been homeless for almost a decade before connecting with caseworker Peter at Glass Door's community dinner service. Read more

Published: 24th March, 2021

Author: Mikaela Algranati

Ella's story

Ella's story

Shortly after finishing her degree, 23-year-old Ella suffered a family breakdown. At Glass Door, "everything felt secure. I was finally safe." Read more

Published: 18th February, 2021

Updated: 24th March, 2021

Author: Mikaela Algranati

Freddie's story

Freddie's story

Ex-army Captain Freddie slept on buses or in doorways for six months after losing his job in the pandemic and his wife to cancer. Read more

Published: 28th January, 2021

Updated: 24th March, 2021

Author: Caroline Hillam

Louisa's story

Louisa's story

Louisa turned to Glass Door when she lost her job due to the pandemic. Her caseworker realised she also needed help leaving an abusive relationship. Read more

Published: 21st January, 2021

Updated: 24th March, 2021

Author: Mikaela Algranati

Aisha's story

Aisha's story

Aisha became homeless after fleeing war, exploitation and harassment. Now she has a new start. Read more

Published: 27th October, 2020

Updated: 26th February, 2021

Author: Melissa Kerschen

Jasmin’s story

Jasmin’s story

After losing her job, Jasmin's landlord tried to illegally evict her. Glass Door stepped in to make sure she didn't become homeless. Read more

Published: 8th July, 2020

Updated: 10th November, 2020

Author: Rachael Lindsay

Hasen's story

Hasen's story

Caseworker Michelle helped Hasen find housing with the council and the mental strength to carry on after a bereavement in his family. Read more

Published: 18th June, 2020

Updated: 23rd February, 2021

Author: Rachael Lindsay

Lisa's story

Lisa's story

Lisa developed a chronic illness at 21 which made it difficult for her to work. After finding shelter with Glass Door, she is now self-isolating in a hotel . Read more

Published: 19th May, 2020

Updated: 29th October, 2020

Author: Rachael Lindsay

Anthony and Nicole

Anthony and Nicole

Update: Anthony and Nicole have been moved from the hotel they were put into during the "Everyone In" scheme and are now in a flat of their own. Read more

Published: 12th May, 2020

Updated: 23rd February, 2021

Author: Caroline Hillam

Jimmy's story

Jimmy's story

Jimmy has been in the UK for 18 years but is not eligible for any assistance from the state. He was homeless until he found Glass Door. Read more

Published: 12th May, 2020

Updated: 18th June, 2020

Author: Rachael Lindsay

Nancy's story

Nancy's story

Nancy was one of 123 Glass Door shelter guests who moved into a hotel to self-isolate last month. She tells us what this means to her. Read more

Published: 7th April, 2020

Updated: 29th October, 2020

Author: Rachael Lindsay

Mihai's story

Mihai's story

After travelling to London to be near his daughter, Mihai ended up sleeping rough. Now he is re-training as a security officer. Read more

Published: 14th February, 2020

Updated: 29th October, 2020

Author: Rachael Lindsay

Robert's story

Robert's story

Despite being homeless, Robert found a job as a chef. But without stable accommodation, he risked losing it all again. Read more

Published: 24th January, 2020

Updated: 12th May, 2020

Author: Rachael Lindsay

Casper's story

Casper's story

“Casper” couldn't receive the lung operation he needed without a legitimate address where he could recover. Read more

Published: 18th November, 2019

Author: Melissa Kerschen

Armando's Story

Armando's Story

Armando almost became homeless after his father passed away. "Without Boguslaw ... I’d probably be on the street." Read more

Published: 27th September, 2019

Updated: 29th October, 2020

Author: Caroline Hillam

Georgie's Story

Georgie's Story

When Georgie started a new job, she was in debt and had nowhere to stay. Now she’s living in East London pursuing her career as a violinist. Read more

Published: 11th July, 2019

Updated: 8th April, 2020

Author: Caroline Hillam

Martha's story

Martha's story

Pregnant and homeless, Glass Door helped Martha find shelter and legal support. Now she's in temporary housing waiting for a verdict. Read more

Published: 28th January, 2019

Updated: 28th January, 2020

Author: Melissa Kerschen

Marius's Story

Marius's Story

Marius became homeless after a robbery left him with nothing. With the support of Glass Door and others, he's returned to "a normal life". Read more

Published: 29th November, 2018

Updated: 18th November, 2019

Author: Caroline Hillam

Jose's Story

Jose's Story

Jose was working two jobs when he became homeless. Holding onto these jobs became a challenge while sleeping rough at a local cemetery. Read more

Published: 26th September, 2018

Updated: 13th February, 2019

Author: Caroline Hillam

Andrew's Story

Andrew's Story

Andrew, a talented magician, receives ongoing support from Glass Door to maintain his tenancy. Read more

Published: 4th September, 2018

Updated: 29th January, 2019

Author: Caroline Hillam

Darcy's story

Darcy's story

Darcy became homeless after her employer laid off thousands of employees. Glass Door helped Darcy get back on her feet. Read more

Published: 6th July, 2018

Updated: 4th December, 2018

Author: Caroline Hillam

Eddie's story

Eddie's story

After leaving foster care, Eddie was homeless for 26 years and almost died of hypothermia. Now, he's off the street and helping others. Read more

Published: 10th November, 2017

Updated: 4th July, 2018

Author: Melissa Kerschen

Zak's story

Zak's story

Zak's recounts his journey from running a multi-million pound business to walking the streets of London. "Things looked pretty bleak." Read more

Published: 13th July, 2017

Updated: 10th October, 2018

Author: Rachael Lindsay

James' story

James' story

James spent two months sleeping rough before coming to Glass Door and finding the support he needed. Watch his video and read his story. Read more

Published: 5th July, 2017

Updated: 29th January, 2019

Author:

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Showing 10 of 36

Latest

  • BETHANY, finance and administration assistant

    I love knowing that the job I do makes a difference. At Glass Door, we see the direct impact of our work on the lives of those affected by homelessness every day.

  • Rachel Silvey's fundraising page

    Rachel Silvey's fundraising page

    On the 19th September I will be cycling from London to Brighton for Glass Door, to help individuals in our community find shelter and support when they need it most.

  • London to Brighton cycle team 2021

    London to Brighton cycle team 2021

    To support an individual or a team, please donate on the participant's appeal page, which you can search for online. Donate here to support someone who doesn't have a fundraising page or if you would like to support all taking part.

  • Fundraising manager - events, corporate and community

    Fundraising manager - events, corporate and community

    Use your fundraising talents to help create a future where no one has to sleep on the streets of London. Apply by 19 April.

Most read

  • About us

    About us

    Guests find shelter in winter and year-round support to move beyond homelessness.

  • Things we need

    Things we need

    Here are some things that Glass Door and our partner organisations need.

  • Daytime support

    Daytime support

    Where to find support if you are affected by homelessness during they daytime. Find advice, meals and more.

  • How Glass Door can help

    How Glass Door can help

    If you or someone you know is facing homelessness, here's an overview of services and how to access them.

  • Richmond shelters open

    Richmond shelters open

    First shelters in Richmond launched.

  • Our partner venues

    Our partner venues

    Venues, mainly churches of a different denominations, partner with Glass Door to host night shelters and and our day-time support services.

  • If we can't offer a space in the shelters today

    If we can't offer a space in the shelters today

    Places in our emergency night shelter are limited. What do you do while waiting for a place to open up?

  • The problem

    The problem

    Central London has some of the biggest statistical differences between the richest and poorest residents. Unfortunately, demand for our services shows no signs of abating.

  • Sleep Out 2017 biggest yet

    Sleep Out 2017 biggest yet

    We did it! Thanks to everyone involved, more people will find shelter this winter.

  • Our impact

    Our night shelters save lives, and our support programmes change lives.

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Glass Door Homeless Charity
155a Kings Road,
London SW3 5TX

Call: 020 7351 4948

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