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  • Will's story

    Will's story

    Will used to teach arts and crafts at a community centre for people affected by homelessness. When the funding was cut he became homeless himself. Read more

  • David's story

    David's story

    David's poor English skills made it hard for him to navigate the system and he ended up sleeping on the streets. Glass Door caseworker Patricia helped him turn his life around. Read more

  • James' story

    James' story

    42-year-old James was street homeless for two years following the death of his mother, who cared for him for most of his adult life. Read more

  • Bianca's story

    Bianca's story

    Bianca, a victim of human trafficking and modern slavery, found Glass Door after a period of sleeping on the streets. Read more

  • Will's story
  • David's story
  • James' story
  • Bianca's story
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  1. Homelessness in London
  2. Guest stories

Who we help: Our guests' stories

Our shelters and support services are open to all, space provided.

The stories and case studies here give some background on some of the people who have sought shelter and support with us. Our team have found permanent housing solutions for some guests, but sometimes individuals need on-going, committed support.

Will's story

Will's story

Will used to teach arts and crafts at a community centre for people affected by homelessness. When the funding was cut he became homeless himself. Read more

Published: 11th February, 2022

Updated: 2nd March, 2022

Author: Charlie Jordin

David's story

David's story

David's poor English skills made it hard for him to navigate the system and he ended up sleeping on the streets. Glass Door caseworker Patricia helped him turn his life around. Read more

Published: 3rd November, 2021

Updated: 11th February, 2022

Author: Mikaela Algranati

James' story

James' story

42-year-old James was street homeless for two years following the death of his mother, who cared for him for most of his adult life. Read more

Published: 20th July, 2021

Author: Mikaela Algranati

Bianca's story

Bianca's story

Bianca, a victim of human trafficking and modern slavery, found Glass Door after a period of sleeping on the streets. Read more

Published: 4th June, 2021

Updated: 20th July, 2021

Author: Mikaela Algranati

Adam's story

Adam's story

Adam had been homeless for almost a decade before connecting with caseworker Peter at Glass Door's community dinner service. Read more

Published: 24th March, 2021

Updated: 11th February, 2022

Author: Mikaela Algranati

Ella's story

Ella's story

Shortly after finishing her degree, 23-year-old Ella suffered a family breakdown. At Glass Door, "everything felt secure. I was finally safe." Read more

Published: 18th February, 2021

Updated: 20th July, 2021

Author: Mikaela Algranati

Freddie's story

Freddie's story

Ex-army Captain Freddie slept on buses or in doorways for six months after losing his job in the pandemic and his wife to cancer. Read more

Published: 28th January, 2021

Updated: 4th June, 2021

Author: Caroline Hillam

Louisa's story

Louisa's story

Louisa turned to Glass Door when she lost her job due to the pandemic. Her caseworker realised she also needed help leaving an abusive relationship. Read more

Published: 21st January, 2021

Updated: 24th March, 2021

Author: Mikaela Algranati

Aisha's story

Aisha's story

Aisha became homeless after fleeing war, exploitation and harassment. Now she has a new start. Read more

Published: 27th October, 2020

Updated: 26th February, 2021

Author: Melissa Kerschen

Jasmin’s story

Jasmin’s story

After losing her job, Jasmin's landlord tried to illegally evict her. Glass Door stepped in to make sure she didn't become homeless. Read more

Published: 8th July, 2020

Updated: 4th June, 2021

Author: Deleted User

Hasen's story

Hasen's story

Caseworker Michelle helped Hasen find housing with the council and the mental strength to carry on after a bereavement in his family. Read more

Published: 18th June, 2020

Updated: 23rd February, 2021

Author: Deleted User

Lisa's story

Lisa's story

Lisa developed a chronic illness at 21 which made it difficult for her to work. After finding shelter with Glass Door, she is now self-isolating in a hotel . Read more

Published: 19th May, 2020

Updated: 29th October, 2020

Author: Deleted User

Anthony and Nicole

Anthony and Nicole

Update: Anthony and Nicole have been moved from the hotel they were put into during the "Everyone In" scheme and are now in a flat of their own. Read more

Published: 12th May, 2020

Updated: 23rd February, 2021

Author: Caroline Hillam

Jimmy's story

Jimmy's story

Jimmy has been in the UK for 18 years but is not eligible for any assistance from the state. He was homeless until he found Glass Door. Read more

Published: 12th May, 2020

Updated: 18th June, 2020

Author: Deleted User

Nancy's story

Nancy's story

Nancy was one of 123 Glass Door shelter guests who moved into a hotel to self-isolate last month. She tells us what this means to her. Read more

Published: 7th April, 2020

Updated: 29th October, 2020

Author: Deleted User

Mihai's story

Mihai's story

After travelling to London to be near his daughter, Mihai ended up sleeping rough. Now he is re-training as a security officer. Read more

Published: 14th February, 2020

Updated: 29th October, 2020

Author: Deleted User

Robert's story

Robert's story

Despite being homeless, Robert found a job as a chef. But without stable accommodation, he risked losing it all again. Read more

Published: 24th January, 2020

Updated: 12th May, 2020

Author: Deleted User

Casper's story

Casper's story

“Casper” couldn't receive the lung operation he needed without a legitimate address where he could recover. Read more

Published: 18th November, 2019

Author: Melissa Kerschen

Armando's Story

Armando's Story

Armando almost became homeless after his father passed away. "Without Boguslaw ... I’d probably be on the street." Read more

Published: 27th September, 2019

Updated: 29th October, 2020

Author: Caroline Hillam

Georgie's Story

Georgie's Story

When Georgie started a new job, she was in debt and had nowhere to stay. Now she’s living in East London pursuing her career as a violinist. Read more

Published: 11th July, 2019

Updated: 8th April, 2020

Author: Caroline Hillam

Martha's story

Martha's story

Pregnant and homeless, Glass Door helped Martha find shelter and legal support. Now she's in temporary housing waiting for a verdict. Read more

Published: 28th January, 2019

Updated: 28th January, 2020

Author: Melissa Kerschen

Marius's Story

Marius's Story

Marius became homeless after a robbery left him with nothing. With the support of Glass Door and others, he's returned to "a normal life". Read more

Published: 29th November, 2018

Updated: 18th November, 2019

Author: Caroline Hillam

Jose's Story

Jose's Story

Jose was working two jobs when he became homeless. Holding onto these jobs became a challenge while sleeping rough at a local cemetery. Read more

Published: 26th September, 2018

Updated: 13th February, 2019

Author: Caroline Hillam

Andrew's Story

Andrew's Story

Andrew, a talented magician, receives ongoing support from Glass Door to maintain his tenancy. Read more

Published: 4th September, 2018

Updated: 29th January, 2019

Author: Caroline Hillam

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Showing 10 of 40

Latest

  • Glass Door and Mayor of RBKC collaboration ends after two fruitful years

    Glass Door and Mayor of RBKC collaboration ends after two fruitful years

    The Worshipful the Mayor of the Royal Borough of Kensington and Chelsea, Councillor Gerard Hargreaves, supported Glass Door as his Charity of the Year during his two mayoral terms.

  • Antin IP

    Antin IP

    Anton IP and Glass Door fundraising page collection

  • Ace of Clubs is looking for volunteers

    Ace of Clubs is looking for volunteers

    Volunteer at our partner day centre, Ace of Clubs!

  • Our winter hostel project closes its doors

    Our winter hostel project closes its doors

    For 25 weeks, our hostel welcomed those who have nowhere to call home during the hard months of winter. On Monday, the hostel closed its doors after supporting 103 guests.

Most read

  • About us

    About us

    Guests find shelter in winter and year-round support to move beyond homelessness.

  • Things we need

    Things we need

    Here are some things that Glass Door and our partner organisations need.

  • How Glass Door can help

    How Glass Door can help

    If you or someone you know is facing homelessness, here's an overview of services and how to access them.

  • The problem

    The problem

    Central London has some of the biggest statistical differences between the richest and poorest residents. Unfortunately, demand for our services shows no signs of abating.

  • Daytime support

    Daytime support

    Where to find support if you are affected by homelessness during they daytime. Find advice, meals and more.

  • Richmond shelters open

    Richmond shelters open

    First shelters in Richmond launched.

  • Our partner venues

    Venues partner with Glass Door to host night shelters and and our day-time support services.

  • If we can't offer a space today

    If we can't offer a space today

    Places in our emergency accommodation projects are limited. What do you do while waiting for a place to open up?

  • Provide support where it's needed most

    Provide support where it's needed most

    More people are becoming newly homeless as the impact of the pandemic and the rising cost of living continues to dismantle lives. We need your help.

  • Volunteering opportunities with other organisations

    Volunteering opportunities with other organisations

    Consider volunteering with the organisations we work with, including City Harvest, Caritas Westminster and Refugees at Home.

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Glass Door Homeless Charity
Argon Mews
London
SW6 1BJ 

Call: 020 7351 4948

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Limited Company No. 3950659
Registered Charity No. 1083203
(England and Wales)